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Terms & Conditions

Terms and Conditions

Welcome to our website and thank you for visiting. Please read our Terms and Conditions so you know exactly what to expect when using our website. By continuing to browse and use our site you are agreeing to the following terms and conditions as shown below.

We reserve the right to revise these Terms and Conditions regularly, and therefore advise you to read them regularly.

The information on our website is for general information purposes only. Whilst we do our best to ensure all the information provided is clear, up to date and accurate, errors may occasionally occur.

Customer satisfaction is of utmost importance to us. If you are in doubt about anything, please contact our customer services team who will be happy to answer any questions you may have before purchasing.

Web links

Our site has links to other external websites that may be of interest to you. We provide these in good faith, but please note that we do not have any control over the nature, content and availability of these sites. Therefore, we cannot recommend or endorse these websites or any views expressed within them.

If you would like to create a link to our website, please ask us for consent first.

We work hard to keep our website running smoothly for you around the clock, however sometimes technology can go wrong. In case of problems with our site, we will do our best to fix things as soon as possible and avoid unduly inconveniencing you.


Please note that unauthorised use or reproduction of any or all of the materials published on this website may give rise to a claim for damages and may also be a criminal offence.


All prices shown are in pounds sterling and inclusive of VAT. Delivery costs will be charged in addition to the product price. Such additional charges will be clearly displayed in your basket before checkout.

Product prices may change from time to time and sales, offers or promotions may be withdrawn by us without prior warning. In case we change the price or withdraw an offer after you have placed your order, we will contact you as soon as possible to either reconfirm or cancel your order.


We accept most major debit/credit cards and PayPal and promise to take good care to keep your payment details secure. All goods will remain the property of the company until you have paid for them in full. We reserve the right to refuse any transaction at our discretion.

Despite our best efforts, pricing errors may occasionally occur on our site. Order prices are checked and confirmed during processing your order. If we find an error and the correct price is in fact higher, we have the right to contact you to check if you would still like to continue with the order at the correct price or cancel your order.

Cancellation and Delivery

Refer to our delivery information section for information on how to cancel your order.

Prize draws and competitions

The following terms and conditions will apply to prize draws and competitions unless otherwise stated:

1   Prize draws and competitions are not open to anyone who works for us or their immediate families, company agents or anyone connected with the prize draw or competition in question.

2  Only one entry per person is allowed. Collective and proxy entries are not allowed.

3  All prizes are subject to availability and The Charms Outlet reserves the right to replace them with items of equal or higher value.

4  Prizes are non-transferable and cannot be exchanged for cash.

5  The entry forms will become the property of The Charms Outlet and will not be returned. The Charms Outlet is not responsible for any lost or damaged entry forms.

6  In respect of prize draws, the winner(s) will be drawn at random from all valid entries received by the closing date. In respect of competitions, the winner(s) will be chosen by an independent judge whose decision is final.

7  No correspondence will be entered into regarding the selection of the winner(s).

8  To request the name and country of the winner(s), please send an email to after the date for selecting the winner.

9  The winner(s) agree to have their name(s) published as winner(s) and to take part in any publicity, including via social media, arranged by or on behalf of The Charms Outlet in connection with the applicable prize draw or competition

10  The prize draws and competitions are governed by English law and are subject to the exclusive jurisdiction of the English Courts.

11   By entering a prize draw or competition, each entrant agrees to be bound by these terms and conditions.

12   By entering any competition or prize draw run by The Charms Outlet you are agreeing to us contacting you by email during and immediately after the close of the competition or prize draw in relation to it.

13   By entering any competition or prize draw run by The Charms Outlet, you agree that we can use your first name, town, order product information and your submitted images and text for promotional purposes.

Promotions and special offers

Any promotion is only valid on website and must be for a qualifying order. If you are unsure about the terms of any promotion offered, please contact us for clarification.

All free delivery promotions will be sent by standard post.

Free products received as a result of a promotional offer are non-returnable and non-refundable. If the qualifying product for the offer is returned/refunded then the promotional gift must also be returned.

Promotional codes or special offers may not be used in conjunction with any other promotional code, special offer or already discounted items. All promotions are subject to availability. The Charms Outlet reserves the right to cancel a promotion or reject redemption of a promotional code or special offer when the stated terms and conditions are not met.

A promotion has no cash value and cannot be redeemed for cash or any kind of benefits such as gift vouchers. Promotions may only be redeemed in respect of the purchase of the qualifying products detailed within the promotion information.


Social Media

We would be delighted if you stopped by our Facebook, YouTube, Twitter, Pinterest or Instagram pages. But please be aware that we reserve the right to use any information and images posted onto those pages. We accept no responsibility for any representations concerning the accuracy or reliability of the use of website links from our social media.


The laws of England and Wales govern these terms and conditions. By using this website for any reason, you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. We reserve the right to change these terms and conditions as we see fit. Your continued use of our site signifies your acceptance of any change to these terms.