Standard delivery (UK mainland only)
All orders are sent by Royal Mail 1st Class, after the end of each deal
Delivery is FREE for orders over £100
For orders under £100 the standard delivery costs £ 3.95 per item purchased (as each item comes from a different warehouse). Orders are processed within 24 hours and delivered within 3 working days from the end of the deal.
Please always provide your full address and postcode when placing an order.
We try our best to meet the delivery timescales quoted, however there may be delays during very busy periods such as sales or Christmas. There will be no deliveries during bank holidays. We are not responsible for delays in delivery due to severe weather, strike action, or any other unforeseen circumstances out of our control.
Any claims for postal loss or delay must be made within 28 working days of the dispatch. Please contact us as soon as possible if your order has not been delivered to you within the timeframe quoted and we will do our best to resolve the issue.
Cancelling or changing an order
Please check your order carefully before placing it, as we cannot make changes once the order is dispatched. If you would like to add products to your order you should place a new order.
If you need to change details of your delivery address, remove items from the order or cancel it, please contact us on 0208 144 1117 or by emailing email@example.com
If your order has already been dispatched or delivered, you will need to follow our returns process below.
If for any reason you are not completely satisfied with your purchase, you can send it back to us within 7 days from the delivery date (or 28 days from the date of the purchase). Please note however that you should always contact us first to arrange the return/refund.
If your order arrives in an unsatisfactory condition (damaged, broken, not as described on our site or a different product has been sent by mistake), then we are happy to either replace the product or issue a refund. Please note in any case the original order must be returned to us.
If you simply change your mind and wish to return your order, then we are happy to refund you for the cost of the product only, excluding shipping costs and this has to be reported within 7 working days from the date of placing the order.
If you didn’t receive your order, you have 28 days to report the issue from the date of the purchase in order to arrange a replacement or a refund. Otherwise, we will assume that the order was delivered and any attempt to file a claim with your financial institution will be considered as fraud.
We will process your refund as quickly as possible after receiving your return, but please allow 3-5 working days for the refund to show in your bank account.
Should you have any queries about delivery or returns not covered above, please contact our customer services at firstname.lastname@example.org or by calling 0208 144 1117.